sooo,,,
im not that old,, and yea we have some technical experience in the family,
however,, when my 80 year old grandmother called BT to let them know her phone wasnt working they asked her to do a number of things that were a little our of her league.
I mean honestly ,, and no disrespect intended, 80 year old people are at that time in their life were people are supposed to lend them a hand, theyve paid tax,, theyve worked a lot of their life,,, theyve even maybe fought for our freedom, theyve had to deal with black and white tv and have only just been introduced to the Internet.....
So,, when BT person on the other end of the phone advised my 80 year old grandmother to unscrew the BT phone port and check inside for another port and then plug in another phone to test the line.
I was surprised.
I was more surprised that if she didnt do this correctly and they sent out an engineer who then found that she had not done this properly she could be charged £116. I was a little pissed off.
I called BT and advised them there was no 'other port' on the wall mounted BT port.
To cut a long story short,,, BT came to the house,, they fixed the fault,, a cable issue outside the property. (amazing as their tests had shown it was a fault inside the house).
I wonder if when im 80 ill have to splice fibre together.
till next time...........
